Maison Michel (hereafter “Maison Michel” or “we”, “our”) attaches great importance to the protection of your mentions and your data.

We are committed to offering very high quality products and services. Our repeat or potential customers have great value in our eyes and we accordingly seek to protect your personal data to best advantage.

Maison Michel’s privacy policy explains how Maison Michel collects, processes and protects your personal data when you consult our michel-paris.com web site (hereafter the “Site”), when you contact us or purchase our products on the Site or when you communicate your data to us when you make a purchase in a store (even for receiving our newsletters and other market research messages), as required by the data protection laws currently in force in the countries where we do business, in particular the European General Data Protection Regulation (Regulation 2016/679, known as the “GDPR”).

We have introduced a solid data protection compliance programme, which includes :

• adoption of policies and internal procedures designed to ensure compliance with current data protection laws and regulations;
• implementation of appropriate technical and organisational measures to apply the data protection principles.

The Site and the sales (via the Site in store) are managed/made by Maison Michel, which must be considered the controller.

Any marketing communications are also sent to you by Maison Michel.

If you wish to contact us, please refer to the section entitled “How to contact Maison Michel for any question concerning data protection” below.

The information that you provide to us directly.

This information is collected online on the Site, for instance when you fill in the “contact” form, when you create your customer account and make a purchase in the online shop. This includes information you provide when you wish to be included in our customer file following a purchase in store and/or when you agree to be contacted to inform you of our events and collections.

Important: When we collect personal data by means of forms, including but not limited to electronic forms, we indicate the required fields with asterisks. If fields marked with an asterisk are left blank, you may not be able to access our products or services. Please ensure that the personal data you provide is correct/accurate, and do not disclose any content that is not specifically required by a questionnaire or by any other means we may use to collect data (such as commercial information, advertisements, personal creations, ideas or concepts).

Information about you that we obtain indirectly.

Other information concerning you is collected indirectly when you consult the Site. This information is necessary in technical terms for the normal operation of the Site, to improve your browsing experience or to enable us to carry out analyses with a view to serving you better by customising the online services that we offer you.

• Technical information, such as the IP address and cookies, concerning your browsing on our Site, for the purpose of logging in and identifying your country/city by geolocation;
• Information concerning your online profile and Site usage data (for instance: behavioural analysis by means of cookies and similar technologies, tracking your navigation on the Site, recording the products placed in your shopping basket);

Information about children

The Site is not directed to children and we do not intentionally solicit, collect or maintain any personal data from children as defined by local applicable laws . If you believe that we might have any personal data from or about any children, please contact us at:

• by post: to Maison Michel, 2 place Skanderbeg, 75019 Paris, France
• contact@michel-paris.fr

If you are a repeat or potential customer of Maison Michel, we may use your personal data to:

• help you browse on our Site and create and use your personal online account ;
• give you information on our products and services and let you ask us any questions you may have on the said products and services, via our “Contact” section ;
• enable you to purchase our products online (including the processing of your payments) and in our shops, and be on our customer file;
• enable you to benefit from our services, including after-sales services, in our shops or on our Site;
• meet our legal obligations, including among others the fight against money laundering, the fight against credit card fraud and the fight against counterfeiting ;
• compile statistics and carry out commercial surveys ;
• keep you informed of our latest collections, products, campaigns, fashion shows and other events, by sending you communications (by e-mail, by post or on your telephone: calls, chat, SMS and MMS and via third-party media platforms);
• allow us to better determine your interests and preferences so that we can propose customised offers and other services better matching your needs and desires.

Our processing of your personal data is based on our obligation to comply with all applicable laws and regulations.

It is also based on the need to fulfil our contract of sale with you.
We can also rely on our legitimate economic/commercial interest to offer you an attractive Site, propose appropriate offers, better understand your needs, answer your enquiries and fulfil our commitment to offer you uninterrupted after-sales services and a high-quality customised treatment in the long term.

Within Maison Michel, your personal data can only be accessed by a limited number of persons needing to know it as part of their jobs (for instance, the Customer Relations team, the Sales and Communication team and the IT department) can access your personal data.
Outside the Maison Michel company. Your personal data is not disclosed to third parties, apart from other Maison Michel entities and/or affiliated companies for the aforesaid purposes, and service providers acting on behalf of Maison Michel, on the basis of secure contractual agreements that include strict obligations pertaining to data protection. We more particularly communicate your personal data to service providers or suppliers that help us run the Site, conduct our business, provide you with services or protect the security and integrity of our business (including maintenance, security and IT service providers, hosting companies, payment service providers, marketing and advertising partners).

We may also be obliged to transfer your personal data to third parties if the competent authorities so require, in accordance with current laws and regulations. We may also need to transfer your personal data to another legal entity in case of a collaboration, joint venture, restructuring plan, change in legal status or any other similar event. In the event of a merger or sale of the company, your personal data will be transferred to our successor once and for all.

Current statutory and regulatory requirements are considered before any transfer of your data abroad.

Transfers of data outside your country are governed by appropriate contractual guarantees, which also comply with applicable laws and regulations;

You may receive relevant portions of the aforementioned documents request as required by applicable law.

In parallel to our commitment to offer very high quality products and services, we consider that our products should entitle you as a customer to a customised treatment and to incomparable after-sales services, which may last for life for certain products. To that effect, and to guarantee you such services, we may need to keep your personal data as long as necessary to be able to provide you with the said services.
Your personal data will more particularly be stored up to your last use or last purchase of our products or services (i.e. for the duration of the business relationship), and in principle up to five years thereafter pursuant to the applicable limitation periods.

The cookies managed by Maison Michel are kept for up to twelve months.

Maison Michel abides by the storage periods imposed by current laws and regulations. If your data is no longer needed to provide a service (including the aforementioned after-sales service) or if you no longer wish to be on our mailing list for newsletters/marketing messages, your data will be erased or archived in an anonymous or pseudonymised form in order to comply with current regulations.

• A right of access and information: you are entitled to be informed in a concise, transparent, comprehensible and easily accessible manner of how your personal data is processed. You are also entitled to get (i) confirmation that your personal data is or is not being processed, and where applicable, (ii) access the said personal data and get a copy thereof.
• A right to rectification: you are entitled to have your personal data rectified. You also have the right to request that your incomplete personal data is completed.
• A right to erasure: in certain cases, you are entitled to have your personal data erased. However, this is not an absolute right and we may have legal or legitimate reasons to keep this data.
• A right to restriction of processing: in certain cases, you are entitled to have the processing of your personal data restricted .
• A right to data portability: you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable form, and the right to transfer this data to another controller without our hindrance. This right only applies if the processing of your personal data is based on your consent or on the fulfilment of a contract and if this processing is done with the aid of automated means.
• A right to object to the processing: you have the right to object to the processing of your personal data when this processing is based on our legitimate interests. We may, however, invoke imperious and legitimate reasons for continuing to process your data. You also have the right to object to the processing of your personal data at any time for marketing purposes.

To exercise the aforementioned rights, please contact us through the channels indicated below with the following information: first name, last name, e-mail address or any other information needed to confirm your identity and enable us to process your request (your postal address for instance).
You also have the right to unsubscribe from our newsletters and other marketing messages at any time:

• simply by clicking the “Unsubscribe” link at the bottom of each message;
• by filling in the contact form and stating in your message the nature of your request, as well as the e-mail address to be deleted.

Finally, you are entitled to lodge a complaint with the competent supervisory authorities in the event of a breach of current data protection laws and regulations, in particular the GDPR, but also any other national or regional law concerning the protection of your data.

Cookies contain data that a web site can transfer to your web browser and that is stored on your computer system. For instance, cookies placed on your system improve your online experience by enabling us to save your preferences.

We use cookies to:

• compile statistics and determine the relative volumes of traffic in order to improve the relevance and ease of use of the services we offer;
• provide you with suitable services and browsing by customising your user interface;
• communicate information to other web sites, media partners and social networks in order to send you relevant promotional and advertising messages matching your interests (third-party cookies).

The below list details the cookies used in our website.

[cookie_audit_category columns=”cookie,description”]

We may also collect your IP address in an abbreviated and unreadable form that cannot identify you.

Depending on the local version of the Platform you are using, the following section [wt_cli_manage_consent] may provide you additional information about the cookies used by Maison Michel as well as specific consent settings if you do not wish Maison Michel to use all or part of the above-mentioned cookies.

You may also disable the installation of “cookies” by configuring your browser appropriately.

For Mozilla Firefox: select the “Tools” menu then “Options”. Click the “mentions” icon, locate the “Cookies” menu and select your preferred options.

For Microsoft Internet Explorer 6.0 and later versions: select the “Tools” menu then “Internet options”. Click the “mentions” tab and select the desired level with the slider.

For Opera 6.0 and later versions: in the “File” menu, select “Preferences” then click “mentions” and select the desired options.

For Safari: in the Safari menu, select “Preferences” then click “Security” and select the desired options.

For Google Chrome: select the Chrome menu then “Settings” and click “Advanced settings”. In the mentions section, choose “Content settings”, then in the “Cookies” part you can select your options.

Be aware that the fact of restricting cookies can adversely affect your user experience and prevent you from using parts of our web site.

To exercise your rights, send your request:

• by post: to Maison Michel, 2 place Skanderbeg, 75019 Paris, France
• by e-mail : to contact@michel-paris.fr 

Please send any other enquiry concerning this policy:

• by post: to Maison Michel, 2 place Skanderbeg, 75019 Paris, France
• by e-mail : to contact@michel-paris.fr 

This privacy policy was updated on 31/03/2021. With regard to any modifications liable to be made to this Policy, please consult the “Personal data” section on our web site at regular intervals.