Delivery and return
DELIVERY
DELIVERY
MAISON MICHEL delivers to the following countries:
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- Algeria
- Benin
- Egypt
- Ivory Coast
- Mauritius
- Morocco
- Nigeria
- Senegal
- South Africa
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- Hong Kong SAR
- India
- Indonesia
- Israel
- Japan
- Jordan
- Kuwait
- Lebanon
- Malaysia
- Philippines
- Qatar
- Saudi Arabia
- Singapore
- South Korea
- Taiwan
- Thailand
- United Arab Emirates
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- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Ukraine
- United Kingdom
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- Canada
- Mexico
- Puerto Rico
- St Barth
- St Martin
- United States of America
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- Argentina
- Brazil
- Chile
- Colombia
- Peru
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- Australia
- New Zealand
If you do not find your country in the list, please contact our Customer Service, available from Monday to Friday by email: eshop@michel-paris.fr.
Delivery times and fees
Orders placed on our site are delivered within an estimated timeframe of 1 to 10 business days, depending on your shipping zone, following order confirmation.
For express deliveries, orders placed before noon (CET) will be delivered within 24 hours, the following day. Orders placed after noon (CET) will be delivered within 48 hours.
Maison Michel processes orders within one to two business days, and delivery occurs Monday to Friday, excluding national holidays, between 9 am and 7 pm.
You will receive an email notification once your order has been shipped, along with an expected delivery date. Our carriers will confirm delivery details via SMS or email.
If you anticipate being unavailable on the scheduled delivery day, you can easily reschedule or change the delivery address.
Should you be unavailable when the courier arrives, you will receive a message providing options to reschedule your delivery.
The delivery times indicated are approximate and may vary slightly depending on your country of delivery and the quantity of ordered products.
PAYMENT CONDITIONS
PAYMENT CONDITIONS
The total amount of your order is indicated before the final validation of the order on the site.
Orders can only be paid for on the site using a credit card, Visa, Mastercard, American Express, Union Pay, Apple Pay or a Paypal account. To proceed with payment, you will need to fill in the credit card details, including the cardholder's name, credit card number, expiry date and cryptogram number. Payment is made using the 3D Secure payment solution. If you have chosen to pay via your Paypal account, you will be redirected to the Paypal site for this purpose.
The payment will be considered validated after confirmation of the payment agreement by the issuing bank. In the event of refusal by the bank, the order will be automatically refused and the Vendor will be released from all obligations and responsibility towards the Customer.
RETURN
RETURN
1. Terms and conditions of return
To ensure your return is processed as efficiently as possible, Maison Michel invites you to comply with these terms and conditions of return :
• Items must be sent with the return form completed with the return authorization number provided by Maison Michel.
• Items must be returned in their original condition, unworn, with all tags still attached and intact, in their original packaging. When trying on your hat, please leave on the inner protection film to avoid leaving any marks that may degrade the product.
Maison Michel reserves the right to refuse acceptance of any products that do not fulfil these terms and conditions of return and to return them to the client where applicable.
2. Return procedure
To ensure your return is processed as efficiently as possible, please follow the procedure below:
1. Contact the Customer Service by email: eshop@michel-paris.fr to request a return, mentioning your order reference, and the items you wish to return.
2. Your return authorization number will be sent to you by email. Indicate this number on the return form that was enclosed with the original package shipped.
3. Place the entire products, with tags still attached and intact, in their original packaging, and enclose the completed return form.
4. a) For returns sent from Europe: we will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the UPS pick-up point of your choice: https://www.ups.com/dropoff/
4. b) For returns sent from UK, North America, Middle East and Asia : We will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the DHL pick-up point of your choice: https://locator.dhl.com/
4. c) For returns sent from Oceania, Africa, South-America : The return will be at your charge. You can send your package back to the following address :
C-LOG M.MICHEL ESHOP RETURN
26 avenue de Madrid
ZAC PARIS OISE
60126 – Longueil-Sainte-Marie
France
5. Upon receipt of your return package, our quality department will check that the return is compliant with the criteria for acceptance. If so we will issue the refund within 3-6 days of receipt of your return package at our warehouse.
