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Delivery & Return

Delivery & Return

DELIVERY

1. Delivery areas

Maison Michel ships to the following countries:

  • Austria
  • Algeria
  • Andorra
  • Argentina
  • Australia
  • Belgium
  • Benin
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong Sar
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Italy
  • Israel
  • Ivory Coast
  • Japan
  • Jordan
  • Koweit
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malta
  • Malaysia
  • Mauritius
  • Mexico
  • Monaco
  • Morocco
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Peru
  • Philipinnes
  • Poland
  • Porto-Rico
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Senegal
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • St Barth
  • St Martin
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Ukrain
  • United Arab Emirates
  • United Kingdom
  • United States

If you do not find your country in the list, please contact our Customer Service, available from Monday to Friday from 10am to 6pm, by email: [email protected].

2. Shipping costs and delivery times

Orders placed on the site are delivered within an estimated time of 1 to 10 business days depending on the shipping zone, after the order confirmation. Orders are processed by Maison Michel within one to two business days and delivered the following day.

Orders are delivered Monday to Friday, usually before 1 pm.

You will be notified via email when your order has been shipped and given an expected delivery date. Our carriers will confirm delivery with you by SMS or email: if you expect to be out on the day, you may re-schedule the delivery or change the delivery address. If you are out when the courier calls to your address, you will be sent a message giving you the option to re-schedule delivery.

Shipping zoneShipping methods and estimated delivery times Shipping fee
Andorra
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 5 – 6 business days
Free
ArgentinaStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 4 – 5 business days
20$
AustraliaStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 7 – 10 business days
Free
BrazilStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 4 – 5 business days
85$
CanadaStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 5 business days
Free
EU except FranceStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 2 – 3 business days
/
Express Delivery, Monday to Friday excluding national holidays
Delivery within 1 – 2 business days
Free

/

31 – 175 €
FranceStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 1 – 3 business days
Free
Hong KongStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 5 business days
Free

India
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 4 business days
Free

Indonesia
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 4 business days
Free
JapanStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 4 – 6 business days
Free

Malaysia
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 7 – 8 business days
Free
MauritiusStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 5 business days
Free

Mexico
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 4 – 5 business days
Free

Middle-East
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 5 – 7 business days
Free

New-Zealand
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 10 – 11 business days
15$

North Africa
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 4 – 6 business days
Free /
80$ for Benin, Ivory Coast, Nigeria, Senegal

Philippines
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 4 business days
25$
Porto RicoStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 4 business days
20$
SingaporeStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 5 business days
Free

South Africa
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 5 – 7 business days
Free
South AmericaStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 5 – 6 business days
Free

South Korea
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 5 business days
Free
TaiwanStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 4 business days
Free
ThailandStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 4 business days
60$

Ukrain
Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 8 – 9 business days
Free
United KingdomStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 3 – 5 business days
Free
United States of AmericaStandard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays
Delivery within 2 – 4 business days
Free

The delivery times indicated are approximate and may vary slightly depending on your country of delivery.

PAYMENT

Maison Michel accepts credit and debit cards issued by Carte bleue, Visa, MasterCard, American Express, Union Pay, Apple Pay and payments through PayPal.
The payment is debited when the order is shipped.
Payment is in Euros or in Pounds Sterling if you have a UK delivery address.
Transactions are secured by our partner Adyen and its payment system. All information communicated in order to process your payment is encrypted using the SSL (Secure Socket Layer) protocol. This data is not retained on our IT systems.

RETURN

1. Terms and conditions of return

To ensure your return is processed as efficiently as possible, Maison Michel invites you to comply with these terms and conditions of return :

• Items must be sent with the return form completed with the return authorization number provided by Maison Michel.

• Items must be returned in their original condition, unworn, with all tags still attached and intact, in their original packaging. When trying on your hat, please leave on the inner protection film to avoid leaving any marks that may degrade the product.

Maison Michel reserves the right to refuse acceptance of any products that do not fulfil these terms and conditions of return and to return them to the client where applicable.

2. Return procedure

To ensure your return is processed as efficiently as possible, please follow the procedure below:

1. Contact the Customer Service by email: [email protected] to request a return, mentioning your order reference, and the items you wish to return.

2. Your return authorization number will be sent to you by email. Indicate this number on the return form that was enclosed with the original package shipped.

3. Place the entire products, with tags still attached and intact, in their original packaging, and enclose the completed return form.

4. a) For returns sent from Europe: we will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the UPS pick-up point of your choice: https://www.ups.com/dropoff/

4. b) For returns sent from UK, North America, Middle East and Asia : We will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the DHL pick-up point of your choice: https://locator.dhl.com/

4. c) For returns sent from Oceania, Africa, South-America : The return will be at your charge. You can send your package back to the following address :

C-LOG M.MICHEL ESHOP RETURN

26 avenue de Madrid

ZAC PARIS OISE

60126 – Longueil-Sainte-Marie

France

5. Upon receipt of your return package, our quality department will check that the return is compliant with the criteria for acceptance. If so we will issue the refund within 3-6 days of receipt of your return package at our warehouse.

REFUND

• Refunds are proceeded in accordance with the method of payment and currency used for the purchase.
• We will proceed with a refund for the item you returned as soon as possible after we receive it. Depending on the bank, your account will be credited within 7-10 working days.