Maison Michel ships to the following countries:

• Austria
• Algeria
• Andorra
• Australia
• Belgium
• Benin
• Bulgaria
• Canada
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Egypt
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong Sar
• Hungary
• Ireland
• Italy
• Israel
• Ivory Coast
• Japan
• Jordan
• Koweit
• Latvia
• Lebanon
• Lithuania
• Luxembourg
• Malta
• Mauritius
• Mexico
• Monaco
• Morocco
• Netherlands
• Nigeria
• Norway
• Poland
• Portugal
• Qatar
• Romania
• Saudi Arabia
• Singapore
• Senegal
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Sweden
• Switzerland
• Ukrain
• United Arab Emirates
• United Kingdom
• United States

If you do not find your country in the list, please contact our Customer Service, available from Monday to Friday from 10am to 6pm, by email: [email protected].

Orders placed on the site are delivered within an estimated time of 1 to 10 business days depending on the shipping zone, after the order confirmation. Orders are processed by Maison Michel within one to two business days and delivered the following day.

Orders are delivered Monday to Friday, usually before 1 pm.

You will be notified via email when your order has been shipped and given an expected delivery date. Our carriers will confirm delivery with you by SMS or email: if you expect to be out on the day, you may re-schedule the delivery or change the delivery address. If you are out when the courier calls to your address, you will be sent a message giving you the option to re-schedule delivery.

The delivery times indicated are approximate and may vary slightly depending on your country of delivery.

To ensure your return is processed as efficiently as possible, please follow the procedure below:

1. Contact the Customer Service by email: [email protected] to request a return, mentioning your order reference, and the items you wish to return.

2. Your return authorization number will be sent to you by email. Indicate this number on the return form that was enclosed with the original package shipped.

3. Place the entire products, with tags still attached and intact, in their original packaging, and enclose the completed return form.

4. a) For returns sent from Europe: we will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the UPS pick-up point of your choice: https://www.ups.com/dropoff/

4. b) For returns sent from UK, North America, Middle East and Asia : We will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the DHL pick-up point of your choice: https://locator.dhl.com/

4. c) For returns sent from Oceania and Africa : The return will be at your charge. You can send your package back to the following address :

C-LOG M.MICHEL ESHOP RETURN

26 avenue de Madrid

ZAC PARIS OISE

60126 – Longueil-Sainte-Marie

France

5. Upon receipt of your return package, our quality department will check that the return is compliant with the criteria for acceptance. If so we will issue the refund within 3-6 days of receipt of your return package at our warehouse.