MenuDelivery & Return
DELIVERY
1. Delivery areas
Maison Michel ships to the following countries:
- Austria
- Australia
- Belgium
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong Sar
- Hungary
- Ireland
- Japan
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
If you do not find your country in the list, please contact our Customer Service, available from Monday to Friday from 10am to 6pm, by email: [email protected].
2. Shipping costs and delivery times
Orders placed on the site are delivered within an estimated time of 1 to 10 business days depending on the shipping zone, after the order confirmation. Orders are processed by Maison Michel within one to two business days and delivered the following day.
Orders are delivered Monday to Friday, usually before 1 pm.
You will be notified via email when your order has been shipped and given an expected delivery date. Our carriers will confirm delivery with you by SMS or email: if you expect to be out on the day, you may re-schedule the delivery or change the delivery address. If you are out when the courier calls to your address, you will be sent a message giving you the option to re-schedule delivery.
| Shipping zone | Shipping methods and estimated delivery times | Shipping fee |
| Australia | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 7 – 10 business days | Free |
| Canada | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 3 – 5 business days | Free |
| EU except France | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 2 – 3 business days Express Delivery, Monday to Friday excluding national holidays Delivery within 1 – 2 business days | Free 31 – 175 € |
| France | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 1 – 3 business days | Free |
| Hong Kong | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 3 – 5 business days | Free |
| Japan | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 4 – 6 business days | Free |
| South Korea | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 3 – 5 business days | Free |
| UK | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 3 – 5 business days | Free |
| US | Standard Delivery 9 am – 7 pm, Monday to Friday excluding national holidays Delivery within 2 – 4 business days | Free |
The delivery times indicated are approximate and may vary slightly depending on your country of delivery.
PAYMENT
Maison Michel accepts credit and debit cards issued by Carte bleue, Visa, MasterCard, American Express, Union Pay, JCB and payments through PayPal.
The payment is debited when the order is shipped.
Payment is in Euros or in Pounds Sterling if you have a UK delivery address.
Transactions are secured by our partner Adyen and its payment system. All information communicated in order to process your payment is encrypted using the SSL (Secure Socket Layer) protocol. This data is not retained on our IT systems.
RETURN
Extended returns for the holiday season. Orders placed online from December 1 to December 31, 2022 will include extended complimentary returns until January 31, 2023 for a refund (not complimentary for Australia). For purchases made from January 1, 2023, our standard 14 days return period applies.
1. Terms and conditions of return
To ensure your return is processed as efficiently as possible, Maison Michel invites you to comply with these terms and conditions of return :
• Items must be sent with the return form completed with the return authorization number provided by Maison Michel.
• Items must be returned in their original condition, unworn, with all tags still attached and intact, in their original packaging. When trying on your hat, please leave on the inner protection film to avoid leaving any marks that may degrade the product.
Maison Michel reserves the right to refuse acceptance of any products that do not fulfil these terms and conditions of return and to return them to the client where applicable.
2. Return procedure
To ensure your return is processed as efficiently as possible, please follow the procedure below:
1. Contact the Customer Service by email: [email protected] to request a return, mentioning your order reference, and the items you wish to return.
2. Your return authorization number will be sent to you by email. Indicate this number on the return form that was enclosed with the original package shipped.
3. Place the entire products, with tags still attached and intact, in their original packaging, and enclose the completed return form.
4. a) For returns sent from outside of Australia : We will send you a shipping label in a separate email. Please, stick the shipping label on the package and give it to the UPS pick-up point of your choice.
4. b) For returns sent from Australia : The return will be at your charge. You can send your package back to the following address :
C-LOG M.MICHEL ESHOP RETURN
26 avenue de Madrid
ZAC PARIS OISE
60126 – Longueil-Sainte-Marie
France
+33 149 379 756
5. Upon receipt of your return package, our quality department will check that the return is compliant with the criteria for acceptance. If so we will issue the refund within 3-6 days of receipt of your return package at our warehouse.
REFUND
• Refunds are proceeded in accordance with the method of payment and currency used for the purchase.
• We will proceed with a refund for the item you returned as soon as possible after we receive it. Depending on the bank, your account will be credited within 7-10 working days.
