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Help

FAQ

Size

The sizes are mixed and correspond to the head measurement.
Our standard sizes are as follow :


S = 56 cm – 22 in

M = 58 cm – 22.8 in

L = 60 cm – 23.6 in


To measure your head circumference, take a tape measure and place it on the strongest part of your head. Then take the tape measure around your skull, as shown in the photo below, and note the corresponding measurement.

tour-tete


If your measurement falls between two sizes, we recommend you choose the next larger size. If you’d like to offer a Maison Michel hat, M is the recommended standard size for a gift. If no size fits, we offer a made-to-measure service.


If you have any questions about our hat sizes, please contact customer service at the following e-mail address : [email protected]

Care

To avoid any distortion, manipulate a hat by its crown rather than by its edges, shielded from the humidity and from the day light.

Clean regulary the furfelt with a dedicated brush. Without waterproof mention, avoid any form of contact with water.

Manufacturing

Maison Michel collections are designed and developed exclusively in France and produced in Europe.

A detailed description of materials is featured with each item.

Availability

Maison Michel collections are exclusive and developed in limited series. An item placed in the cart is considered as reserved only when the order is confirmed.

Order Online

You will be accompanied by email throughout your order. You can also find all relevant information available from the section My Account: monitoring order and delivery, history, return, billing…

Transactions are secured by Adyen payment system. All information communicated in order to process your payment is encrypted using the SSL (Secure Socket Layer) protocol. This data is not retained on our IT systems.

Once the order is confirmed, it is no longer possible to modify its contents or cancel it.

Delivery

Every order is processed within 24h to 48h and usually delivered within 1 to 5 working days.

The follow-up of delivery is handled by the carrier, thanks to the tracking number sent by email. In case of absence at the time of delivery, the carrier commits to organize two new attempts. Beyond this, the order will be returned to the warehouse and cancelled.

Every product is shipped in a particular packaging to assure its protection.

Check the status of the delivery in the presence of the carrier. Once opened, it is not possible to refuse it anymore.

If the delivered item is defective or not compliant with the order, please contact at the earliest the Customer Care. Maison Michel will endeavor to repair your item or replace it provided that it is available in stock. If not, you will be issued a full refund for your order and associated shipping costs.

Return / Exchange

Every order is delivered with a return form and its detailed procedure: here. The right of withdrawal is 14 days after the delivery date. No exchange is possible.

My Account

Each visitor has the possibility to create a personal account (registered cart, order history…) and to sign up to Maison Michel newsletter, by holding to the section My Account.

Maison Michel Privacy policy is available in the Legal section.

Stores

In-store collection, return or exchange of an online order is not possible in any Maison Michel store or retailer.

Maison Michel stores staff will be able to inform you of any product availability in store by phone or by email.

Advice and support

The Customer Service is available from Monday to Friday from 10am to 6pm, by email: [email protected].